More Information / FAQs
A license MUST match two things:
- Your Computer ID (not your name) – this is unique to the computer Metrix is installed on.
- A Max Release Date – if your license is for Metrix 4.3, it probably won’t work for Metrix 4.4.
Do I need a separate license for ReportMaker?
No, the Metrix license works for both.
Do I need a separate license for FastData Deluxe?
Yes, please contact us for more information at firstname.lastname@example.org
What is a Computer ID?
Your Computer ID is basically your computer’s fingerprint — it’s different for every computer. One license will work for only one Computer ID at any given time, and therefore will only work on one computer. If you own or use more than one computer, you must choose which one you want to run Metrix on.
Where is my Computer ID located?
Your Computer ID is displayed on the second line down in the “License Status” box inside of Metrix. Follow these instructions to make this box appear:
- If your copy of Metrix is currently unlicensed (or has an expired evaluation license), the “License Status” box will be what you’re immediated prompted with when you open Metrix.
- If your copy of Metrix is already licensed, click on the “Help” tab at the top of the window, then select “License Status.”
How can I import my license?
If you’re running Metrix 4.3 and earlier, go to the “License Status” box as described in the answer above, click on “Import License,” browse to the location of the license file and select it, and check to see if the expiration date is now correct. If everythings looks right, click on “Run When Finished.”
Am I eligible for the latest version of Metrix?
Metrix customers receive a year of free updates (new releases) from the date that their license was purchased on. The date that your free updates expire is called your “Max Release Date.”
If it is currently past your Max Release Date, yet you would like to renew your maintenance package (which includes technical support), please click here.
What version of Metrix am I currently using?
Open up Metrix, click on the “Help” tab, and select “About Metrix…” On the screen that pops up, look next to where it says “Metrix4.exe” and you’ll see something that looks like “V X.X.X” where those X’s are numbers. Those numbers are your current version.
Nothing from the above answered my question! What can I do?!?!
Fill out the form above with the information that appropriately matches your question, and we will be more than happy to get in touch and answer any questions you may have.