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FAQs for Metrix

General

What does Metrix do?.

Who owns the code line?.

Didn’t some other company create Metrix?  What happened to them?.

When is the next upgrade coming out?.

What Metrix can and cannot do.

How many meters can Metrix take?  Is there any limitation?.

Is Metrix simple enough that a clerical worker get the data into Metrix?.

Can I use Metrix for verifying that utilities are not overcharging us?.

Can Metrix handle missing bills?.

Can Metrix tell me which bills are missing?.

Can Metrix handle estimated and actual bills?.

Can you use Metrix to estimate energy savings before you install an energy conservation measure? 

Does Metrix do Budgeting and Forecasting?.

What database does Metrix use?  Can I connect to it?.

Can Metrix make reports that you post to the internet?.

Can Metrix compare current year’s usage to target usage?.

Can Metrix divide out a Master Meter’s usage into Submeters based upon SQFT or %?.

Bill Data and Import/Export

How do you get bill data into Metrix?.

Can I enter bill information such as fuel adjustments, or customer charge, and minimum charge into the bill register? 

How do you make an import file?.

Do utilities give their customers bill data in the Metrix import format?.

Can you export data out of Metrix?.

How do you get bill data out of Utility Manager or Z-Power and transfer it to Metrix?.

Weather Data.

Where do you get weather data for Metrix?.

How do you get weather data into Metrix?  Do you have to type it in?.

Rates.

Does Metrix model rates?.

Can Metrix model all utility rates?.

What types of rates can Metrix model?.

Would I have to model the rates, or could I just use average costs?.

Our company writes performance contracts that use either the current rate or the rate at the time of the signing of the contract, whichever is larger.  Can Metrix handle this?.

Can Metrix be used to compare different rates?.

Weather Correction and Normalization for Number of Days.

Does Metrix do weather correction?.

What is weather correction?  And why would anyone want it?.

What about number of billing days?  Does Metrix correct for that as well?.

How does the weather normalization work?.

Baseline Modifications.

How does Metrix handle increases in building area, or changes in facility usage patterns?.

Can I correct for other things like increases in square footage or increase in my factory’s production?

Reports.

Does Metrix make tables and graphs?.

Can you customize reports in Metrix?.

Can you work with reports in Excel?.

Competitors.

Who are the main competitors for Metrix?  What are the advantages of Metrix over the other programs? 

I have hundreds of meters that I want to track, but I don’t think I need weather correction or the other benefits of Metrix.  But I also have some meters that I want to weather correct for.  What should I do?.

Customers.

What types of organizations use Metrix and why?.

Who are your largest customers?.

Accreditation.

Does Metrix work according to the IPMVP?  How about FEMP Guidelines?

Purchasing Metrix.

How much does Metrix cost?.

How many machines can I put one Metrix license on?.

Can’t I just put my one license on 100 machines?  How would you ever know?.

If I buy a license, are there any recurring costs?.

Are there any add-ons that I will have to buy?.

What do you get when you purchase a license?.

Is there training available?.

How do I go about buying a Metrix license?.

Do you get a CD-ROM and Manual when you buy a license?.

Technical Support

Is tech support any good, or are they a bunch of idiots?.

How much technical support do you get with a license purchase?

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