Customer Center

Welcome to our Customer Center. This page is designed to be a hub for any software or weather-data related needs.


Contact Our HelpDesk FAQs User Forum


Technical Support

For help with software related questions, check out our FAQs and User Forum. Most common software concerns are addressed in our FAQs, while our users and software developers have discussed more complex issues in the forums.

Tutorials are available for both Metrix and Option C.

If you require our assistance, please don’t hesitate to contact us. Our HelpDesk is open during regular office hours (PST), and can be reached at (805) 329-6565, or via e-mail at

Weather Services

To browse weather sites available for purchase, please see this section.