Many common software questions are answered in the categories below. If you can’t find a response for yours, try checking our User Forum, or, contact HelpDesk for direct assistance

Metrix » Installation
Q: I changed computers, now Metrix wont run.

A:  You now have a new computer ID. The license you purchased is created to match the computer ID for the previous computer, so the software thinks it is trying to be run illegally on an unauthorized computer.

To resolve this, write our HelpDesk, or submit a License Request from your new PC by going to Start->Metrix->Import License->Request License.

See our Installation Manual for more information on licensing.

I can’t find the answer to your question ? Try checking our User Forums.

Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.

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