FAQ

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ReportMaker » Error Messages
Q: When opening ReportMaker, Message appears: \"System Error &H80040111 (-2147221231). ClassFactory cannot supply requested class\"

A:  Metrix Report Maker (MRM) depends on the Common Controls and the Common Controls 2 Dynamic Link Libraries (mscomctl.dll and mscomct2.dll). These Libraries are not part of MS Excel, and they are updated separately by Windows.

Issues arise when MRM is compiled with one version of Common Controls, and the user\'s machine has the another version, or Windows updates the Common Controls at some point. MRM attempts to use the updated or changed version, however, the changes to the file cause MRM to function incorrectly and not run at all.

We recommend performing each of these steps in order:
  1. Re-install the software. You can download install files here
  2. Download our correction patch from the following link: FixControls33.exe
  3. You will immediately be prompted to save or open, you want to save it to the desktop.
  4. Save and close any open instances of Metrix and Excel.
  5. Run it once with the \"remove .EXD files\" box checked ONLY. Then try to open Report Maker. If it still doesn\'t work, then run it again with both boxes checked for the .exd files and update controls.
    \"FixControl

Another way of fixing the issue is as follows:
  1. Install security Update https://www.microsoft.com/en-us/download/details.aspx?id=50526
  2. Run the report maker.
    3. If that does not work, then follow the Solution as per https://support.microsoft.com/en-us/kb/3139567:
    • Run the following command prompts under administrator, and paste to the command prompt
      1. Regsvr32 /u \"C:\\Windows\\SysWOW64\\MSCOMCTL.OCX\" ...(press Enter)
      2. Regsvr32 \"C:\\Windows\\SysWOW64\\MSCOMCTL.OCX\" ...(press Enter)
    • A message that dll is registered will then appear
    • Run the report maker.

I can’t find the answer to your question ? Try checking our User Forums.

Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.



MetrixMarketManagerReportMakerOption C