FAQ

Many common software questions are answered in the categories below. If you can’t find a response for yours, try checking our User Forum, or, contact HelpDesk for direct assistance


MarketManager » Diagnostics
Q: For some hours, I see average zone temperatures that are 0 in diagnostic results. Is there a way to find out what the zone temperatures are for these hours and months?

A: 

In diagnostic results, if temperatures are 0 or nearly 0, that usually means that the supply fans are turned off. If you look at loadshape results, you will see that this is the case.

Unfortunately, if the fans are off, MarketManager will not supply any temperature data in diagnostics.

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Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.



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